Changing the Way We Listen to Music.

 

Shipping & Handling

 

Defective

 BLUE AURA, by Vanguard Dynamics LLC,  is committed to providing top quality products and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, email us at info@blueaura-audio.com and we’ll replace it for you at no cost to you.

 

Incorrect Shipping Information 

If a package is returned to BLUE AURA due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a package is delivered incorrectly or lost due to incorrect shipping information, BLUE AURA is not responsible.

 

Shipping Delays 

BLUE AURA is committed to fulfilling orders within the timeframe specified on product pages. However, from time to time, there may be manufacturer delays beyond our control. If you do not receive your order tracker number within the time frame specified, don't panic. Everything is probably fine and you will receive your order shortly.

In cases, an item may go out of stock after your order has been placed. We will contact you via email to notify you of the circumstance. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.

 

Return Policy

 

At BLUE AURA, your satisfaction is our #1 priority. If, within 30 days you are not completely satisfied with your purchase for any reason, you may return the product to us for a full refund.


The following policies apply to all returns:

  • An original receipt or gift receipt is required for all returns.
  • Returns with the original purchase receipt will be exchanged or refunded in the original tender.
  • Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
  • We cannot accept returns of final-sale items.
  • Returns must be shipped back in its original packaging.

Please read all conditions below.

 

 

How to return an item

To return or exchange an item, complete the Return Form attached to the invoice or gift receipt that accompanied your purchased merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the box with your merchandise. 

  • To return an item you must email info@blueaura-audio.com to obtain an RMA (Return Merchandise Authorization) Number. Products received without an RMA Number will be refused. 
  • Place the product back into its original package. 
  • Include the original receipt and the return from for the return.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • The RMA Number must be clearly written on the outer box.
  • Ship via insured ground service with a tracking number
  • We are not responsible for lost or damaged packages.
  • If these conditions are not met, BLUE AURA reserves the right to refuse the return or to charge a restocking fee of 25% or more.
  • All returns must be received within 14 days of issuance of your authorization. Items must be free from any damage and returned in its original packaging.
  • All documentation, parts, warranties, and accessories need to be included with the returned merchandise to receive a full refund. 
  • In the instance where BLUE AURA sent the wrong item or is at fault for some other reason, BLUE AURA will pay for the shipping and handling charges.
  • If we’re unable to make your requested exchange we’ll send you refund for the value of the return merchandise.

 

 

Tips & Reminders

  • We’ll process your return within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address we’ll notify you via email when your return has been received and processed.
  • If you want more information, please visit us at www.blueaura-audio.com/contact-us

 

Privacy & Policy

 

Your Privacy

Thank you for shopping at blueaura-audio.com. It is very important to us to ensure the privacy and security of your personal information. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

 

Collected Information

Personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

 

Blueaura-audio.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.

 

*You can easily update your account information by logging on to blueaura.com and clicking My Account
**Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.

 

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other BLUE AURA news. Email addresses collected at blueaura-audio.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, click here or contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

 

Business Partners

BLUE AURA contracts with an outside service provider to help us better understand your use of blueaura-audio.com. Our service provider places cookies on your computer to collect various kinds of information for us related to your use of blueaura-audio.com, so that we may continue to refine and improve the site for our customers. We do not allow our service provider to collect any credit card, user name or password information, nor do we allow them to use any of the data they collect for us for any purpose other than the improvement of our site. Additionally, our service provider is contractually required to maintain all the information collected for us in strict confidence. As a visitor to blueaura-audio.com, you may opt out of being included in this collection of data by contact us.

 

 

Secure Shopping

 


ABOUT SSL CERTIFICATES

Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to contact us and we will call you within 2 business days to place your order over the phone. Have the style code ready for each item you wish to order. You can also print your shopping basket page and mail it to:

 

Blue Aura  

4452 E. Airport Dr. Unit A

Ontario, California 91761

Attn: Order Processing

 

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

 

Policy Changes

Blueaura-audio.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The blueaura-audio.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.


Feel free to contact us with any questions about our Privacy & Security Policy.

 

Email: info@blueaura-audio.com

 

Mailing Address:

Blue Aura, by Vanguard Dynamics LLC, 

4452 E. Airport Dr. Unit A

Ontario, California 91761

Attn: Customer Service

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